FAQ
Frequently asked questions
How ordering, fitment, shipping, quality and trade supply work — answered plainly. If your question is not here, ask us and we will answer it directly.
Ordering
What brands do you supply parts for?
We source parts for European and American marques, including BMW, Mercedes-Benz, Audi, Volkswagen, Land Rover, Ford, Jeep and Chrysler. Send the model, year and part details and we will confirm what we can source, then send a quote with freight included. We'll respond as soon as possible.
How do I get a price?
Send your parts list on WhatsApp or by email, with the vehicle details. We reply with a price that includes freight to Sri Lanka and the quality tier for each part. No account or minimum order is needed to ask.
Can you source a part I can't find locally?
Yes, that is most of what we do. Send the part name or number, the vehicle details and, if you have it, a photo. We search the UAE market for it and reply with what we can source, the quality tier and a price with freight included.
What information should I send with my request?
Send the vehicle's make, model and year, the part name or number, and the quantity you need. The VIN or chassis number and an engine code help us confirm fitment, and a photo often helps us identify it. If you have a deadline or a preferred quality tier, add that too.
Fitment
How do I know a part will fit my vehicle?
Send the VIN or chassis number, model year and engine code where you have them. We match the part against those details before quoting, and we flag anything that needs a photo or a measurement to confirm. If a part number is all you have, send that and we will confirm fitment against it before quoting.
Can I send a photo of the part instead of a part number?
Yes, a clear photo is often enough to identify the part. Send it on WhatsApp along with the vehicle's make, model and year. If the photo leaves any doubt, we ask for the VIN or chassis number, or a measurement, before we quote so fitment is confirmed first.
Shipping
Do you ship to Sri Lanka?
Yes. Every quote includes freight to Sri Lanka, by air or sea depending on the part and your timeline. We ship from the UAE and share tracking on request once your order is on its way. You can send a parts list from anywhere in the country.
How long does delivery to Sri Lanka take?
It depends on the part and whether it travels by air or sea. Timing is confirmed with your quote, before you commit, along with the freight cost. If you have a deadline, tell us up front and we will quote the routing that fits it.
Quality
What is the difference between brand new, aftermarket and used parts?
Brand new parts are genuine, manufacturer-branded and in original packaging. Aftermarket parts are OE/OEM or quality equivalents made to the same specification without the marque box. Used parts are inspected before sale. We quote the tier that fits the job and the budget.
Do you handle diesel injection parts?
Yes. We supply Denso diesel injection components — injectors, pumps and nozzles — alongside the engine and fuel parts for European and American vehicles. Tell us the vehicle and the part you need, and we will quote the quality tier that suits the job.
Trade
Do you supply individual owners or only trade?
We supply both. Most of our customers are garages, workshops and parts traders, but individual owners order the same way. Send the vehicle details and the part you need, and we will quote it with freight included. There is no account or minimum order to ask for a quote. We'll respond as soon as possible.
Can I order in bulk for my workshop?
Yes. Bulk and repeat orders for garages, workshops and parts traders are routine — send the full parts list and we quote it as one shipment with freight included. If the same items come up regularly, say so and we will build the quote around how you order.
Still have a question?
Send it with any vehicle details you have — or see the parts we source by category first. We'll respond as soon as possible.
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